Highlighting our employees who make a difference

This employee embodies the Genacross Mission and Values to the fullest extent and demonstrates exceptional organizational commitment. The individual motivates others to excel, leads by example, and strives to better those around him/her and the organization as a whole. The individual shares knowledge willingly and always can be seen helping and supporting fellow co-workers through teamwork. In every way, the employee is professional and ethical.

Marvin Brock Sr. has been a driver for the Genacross Lutheran Services-Wolf Creek Campus for over 3 years. Marvin drives the large bus that transports residents/patients to and from appointments all around the Toledo area. He draws on a deep experience of 18 years as a commercial driver – most of it driving truck.

For Marvin, it is about customer service and doing the job of transport driver right. He is known for being super communicative. “I come in early, so I get everything ready beforehand,” he explained. “I walk every hall, check everyone’s appointments, and talk to every nurse. I don’t want it to be a rush thing, because that’s when errors happen.”

Staff members have nothing but good things to say about him. He makes their work a lot easier. He never says ‘no’ even at an odd time – early in the morning or late at night. Multiple times, on the weekends, he has come in on his time off to transport a resident. Marvin greets every person with a smile and does the little things to brighten the day of his passengers.

“A lot of the residents who have been here awhile – they are comfortable when they are with me,” Marvin said. They enjoy the older music he plays on the bus and often ask him to turn it up. “One of the residents gave me a big red heart for Valentine’s Day,” he continued. “I’ve got it in my bus. It says ‘Drive Safely.’” Every morning, that is exactly what Marvin does.

Thank you, Marvin, for your teamwork and your dedication to our residents and patients. Congratulations on being named the 2019 Employee of the Year!


The servant leader is one whose first instinct is to serve others. This employee focuses primarily on the well-being of the residents and patients of the ministry for which he/she works. This individual always puts the needs of residents and patients first, and goes out of his or her way to ensure their comfort. Additional characteristics of this individual may include valuing diverse opinions, facilitating a culture of trust, acting with humility, and carrying out daily work in a selfless manner.

Dana Riker has worked for Genacross Lutheran Services for over eight years as a maintenance staff member for our Housing & Community Services ministry. Dana covers Luther Meadow and Covenant Harbor I & II senior communities from a daily maintenance perspective, but he helps cover all sites by filling in when there are vacant positions or staff off work. He is highly respected by his peers and goes out of his way to help his co-workers so they are successful in their duties.

When Dana works at a site, the residents are naturally drawn to him for his knowledge and expertise. In addition, he has a soft side to him, and he will go above and beyond to help make the residents feel comfortable and, most importantly, respected in their homes.


Shanita Williams is a Licensed Practical Nurse (LPN), who has been an employee of the Genacross Lutheran Services-Toledo Campus for a year. During that time, she has transitioned from a State Tested Nursing Assistant (STNA) to an LPN and has done a fantastic job of taking a leadership position on the floor. She also is willing to help wherever needed, whether it is changing units, doing admissions, or even helping the STNAs when they are busy.

When she is working, she makes the residents feel like family – joking, laughing and singing with them. She brings life to her unit.

Congratulations, Dana and Shanita for being recognized as the 2019 Servant Leaders.


This employee (non-chaplaincy) personifies the Genacross Value of Faithfulness to Christ: “As part of the Church, we perform our work in response to Jesus Christ and as an extension of His ministry.” It is evident in his or her everyday work, through compassionate interactions with residents, patients, family members, and others. Faith leads this individual’s daily actions, and he or she is a witness for Christ’s mercy, grace and love. Compassion and caring are clearly visible and inherent traits of this individual.

Kim Granger joined the Genacross Lutheran Services-Napoleon Campus six years ago as an STNA. Kim’s everyday tasks are filled with compassionate interactions with residents, patients, family members and co-workers. Notably, she is gifted when assisting residents (and their family members) as they transition to their heavenly home. Kim does an amazing job communicating and supporting the family of residents during the end-of-life process. She is able to offer them words of comfort and assist them as they face the transition of their loved one. In addition, Kim does not waiver in her care of residents in their last moments. On several occasions, her soothing and comforting words may have been the last words heard by the residents. Kim interacts with them, focusing on comforting them physically, mentally, and emotionally. Her strength and compassion are clearly visible traits, and she is a blessing to our ministry.

These Genacross Lutheran Services employee recognition awards are presented annually at the organization’s Staff Appreciation & Recognition event. Past winners include:

Employee of the Year: Scott Slee, Genacross Family & Youth Services
Servant Leaders: 
Lindsey Lotz, Genacross Lutheran Services-Napoleon Campus, and Ken Ivy, Genacross Housing & Community Services
Minister to Others: Vicki Ropp, Genacross Lutheran Services-Wolf Creek Campus

Employee of the Year: Brenda Banks, Genacross Lutheran Services-Wolf Creek Campus
Servant Leader: Rachel Buchhop, Genacross Family & Youth Services
Minister to Others: Renee Adams, Genacross Housing & Community Services

Employee of the Year: Brittany Boyd, Genacross Adult Day Center
Servant Leader: Jason Beyer, Genacross Family & Youth Services
Minister to Others: Amanda Karamol, Genacross Lutheran Services-Wolf Creek Campus