COVID Update

Coronavirus Update

At Genacross Lutheran Services, the health and well-being of our residents, patients and employees is always our first priority. Now more than ever, in light of the ongoing coronavirus (COVID-19) pandemic and the vulnerable “at risk” populations we serve, that remains true. We have been and will continue to follow the guidance of the Centers for Disease Control and Prevention (CDC), the Centers for Medicare and Medicaid Services (CMS), the Ohio Department of Health (ODH) and our local health departments.

We are committed to preventing the spread of the virus to the best of our abilities, while protecting our employees and providing compassionate care for those in need. Thank you for your support and trust during this challenging time. We take this responsibility very seriously.

Visitation guidelines for nursing care and assisted living

Visitation is now open at our care campuses. Under the updated guidelines released by the Centers for Medicare & Medicaid Services (CMS), most visitation restrictions have been lifted.

  • We now permit visitation at any time for residents.
  • We no longer schedule visits, limit number of visitors, limit length or frequency of visitors, or limit number of overall visitors in the building at one time.
  • Large gatherings continue to be discouraged, and everyone must continue to adhere to core infection control principles. Visitors to the campuses will need to practice social distancing and must wear masks at all times.
  • Each campus screens its visitors by taking temperatures and asking health-related questions (including vaccination status).
  • Please do not visit if you are not feeling well. Visitors who have a positive viral test for COVID-19, symptoms of COVID-19, or currently meet the criteria for quarantine, should not enter our buildings.

If you have specific questions on visitation, please reach out directly to your loved ones’ campus during business hours for more information:

Napoleon Campus: 419.592.1688

Wolf Creek Campus: 419.861.2233

For more COVID-19 resources for congregate care settings, check out the Ohio Department of Health website.

COVID-19 precautions to minimize impact on residents, patients and employees

From the outset of the pandemic, Genacross has exercised an overabundance of caution in dealing with the virus.

  • We are meeting or exceeding protocols and guidelines established by government agencies, such as the CDC and ODH.
  • We encourage all of our residents and employees to receive a COVID-19 vaccine and recommended booster shots.
  • While visitation is open at our Napoleon and Wolf Creek campuses, we do screen visitors for their temperatures and other health-related questions. All visitors must wear face masks and follow social distancing guidelines.
  • Our staff members are adhering to social distancing guidelines as they provide compassionate care and engage residents to maintain their physical, mental, and spiritual health. Group activities and large gatherings are limited and, in many cases, have been replaced with creative solutions for resident engagement. Our communal dining rooms are operating at limited capacity, with dining schedules that allow for appropriate social distancing.
  • We initiated aggressive proactive infection control measures. Our rigorous sanitation regimen follows, and in some cases exceeds, all state and federal guidelines. We have increased the daily volume of cleaning done in common, medical and residential areas. All protective and medical equipment is thoroughly cleaned and disinfected.
  • To protect our residents and staff, all employees are wearing face masks (at a minimum), as recommended by state and federal guidelines to reduce the likelihood of transmitting the virus. Additional personal protective equipment (PPE) may be necessary based on county infection rates.
  • Employees and other essential workers are thoroughly screened when entering our care campuses and other ministry locations. Any employees who develop symptoms during a shift are tested and sent home immediately, and they quarantine at home until they have no active symptoms and receive a negative test result.
  • When/if residents test positive for COVID-19, we work to contain the virus by quarantining the identified individuals in their living spaces per CDC guidelines.
  • We are in very close communication with local and state health officials to ensure that we are taking the appropriate steps at all times.

Thank you to our Heroes of Caring

Our staff members have been amazing during the past two years and counting. They have worked tirelessly to care for and engage our residents and patients each day. We often refer to them as Heroes of Caring. As the pandemic lingers and a national health care worker shortage endures, our employees continue to go above and beyond to provide care and services. We are forever grateful for their dedication.

That being said, we have many open positions throughout our ministries for caring individuals. These positions are listed in the Careers section of the website.

Whatever your needs are, we can help.