Posted March 20, 2020

These are difficult times, and Genacross Lutheran Services continues to provide compassionate care for our residents and patients. Currently, no novel coronavirus (COVID-19) infections have been reported at any Genacross Lutheran Services location.

At Genacross, our top priority is to maintain the health and safety of our residents, patients, clients, and employees. Our communities are ready and prepared for emergencies and unexpected events—like COVID-19 and other infectious diseases—and we have plans in place. The COVID-19 outbreak continues to be a rapidly changing situation that Genacross is taking very seriously. We will continue to monitor the situation closely and take the necessary steps to protect and care for those we serve and our employees.

Here are some highlights of the response across our organization:

  • Our skilled nursing and assisted living ministries at our Napoleon, Toledo, Wolf Creek and Bethany Place campuses have instituted a no visitation policy, in accordance with the orders of Ohio Governor Mike DeWine and the Ohio Department of Health. The only exceptions made are for end-of-life situations.
  • To help ease the burden on our residents and their families at our care campuses, 50 tablet computers equipped with video chat capabilities were distributed among these sites. Our teams at each campus are being incredibly creative in ways to mitigate the isolation that our residents may experience.
  • All public events being held at our ministries have been cancelled. No individual volunteers or groups are allowed at this time. Vendors critical to continued operations will have limited access to buildings.
  • Our Adult Day Center in Toledo closed at the end of the day on March 19. The adult day services team has ensured that all participants are safe for in-home care.
  • Residents in our affordable housing sites are receiving meal deliveries and are being asked to stay at home as much as possible. Our housing managers and service coordinators are working diligently to ensure residents have the goods and services they need to be safe and healthy in their apartments.
  • Family & Youth Services is ensuring the health and safety of our youth by limiting their outside contact and initiating creative learning and activities. Staff who are able to work remotely are doing so. Contingency plans are in place should any youth in the program contract the virus.
  • Genacross at Home continues to serve patients throughout northwest Ohio. Office staff are working from home to the extent possible.
  • At the Ministry Support offices, we have asked as many individuals as practical to work from home. This is necessary to ensure we have a healthy and safe work environment for those that have positions that require them to be in the office.
  • We are also closely monitoring all our residents for respiratory symptoms and/or fever, and taking the temperatures of and screening our employees when they report to work each day. We have enhanced our cleaning and disinfecting and are actively sharing information with our residents and employees.

If you are looking for a way to help… Since our residents and patients in our long-term care and assisted living are not allowed to have any visitors right now, keeping them engaged and in good spirits is a challenge we embrace. One way to do help with that is for the residents to receive mail that shows people are thinking about them. If you are interested in sending cards or letters to residents, please contact our campus in Napoleon, Toledo, Holland (Wolf Creek), or Fremont (Bethany Place) directly to coordinate delivery of your messages.

You can also help with a special need in our senior housing communities. Numerous residents need a variety of paper products and toiletries essential for their personal care. Often, these items are difficult for them to obtain, and now that is truer than ever. If you can help with such items at one of our housing sites, please contact Jackie Peterson, Director of Management and Service Coordination, at or 567-277-2960.

We are hiring… We have open positions throughout our ministries and anticipate growing staffing needs as the virus spreads. Many individuals who have recently been displaced from jobs have transferable skills that can be utilized at Genacross. Please encourage people who may be looking for positions to check out the Careers section of the website.

Be assured, our internal interdisciplinary team of experts are closely monitoring the latest information from local and state departments of health, the Centers for Disease Control & Prevention (CDC), and the World Health Organization (WHO), and we are working with state and local public health and emergency preparedness officials to strengthen our preparations.

We urge all individuals to implement best practice infection prevention strategies every day. For a quick reminder, go to

Everyone should monitor themselves for symptoms of COVID-19. For a list of symptoms, go to

Updates on the Genacross response to the coronavirus (COVID-19) will be posted on this page.